I will be out of the office on Tuesday, June 1st. Kat or Liz–please get the key from my office and put it in the lab for evening folks to lock the door.
Here’s a reminder of what to do if MOODLE goes down:
If MOODLE goes down and students are testing, then call the Help Desk–just dial 4444 and tell them that students in the Testing Lab are unable to submit their exams. They should contact the MOODLE ADMINISTRATOR, David Walton.
Please have students hang tight for 10-15 minutes, if possible. They should keep trying to save and submit their exams. If they get bumped out and it goes to the white screen with the error message, then you can remotely access the exam by controlling the screen, right click on the mouse and go Back to the previous screen.
If a student needs to leave, then make sure to have him/her write their name, which test and contact info on a sheet of paper with their answers, if they are willing to do that.
If a student has to leave, then please keep trying to submit their exam and call them if/when you are able to submit the exam.
If students are waiting to take an online exam, then keep a list of students names, the test they are there to take, their Instructor’s name and their contact information and call them when MOODLE comes back up.
Hopefully the fact that I have taken the time to type this all out will mean that everything will go smoothly tomorrow.
Thanks for your help!